Refunds and digital delivery

1. Immediate delivery

Digital products on this site are delivered straight away — the download becomes available immediately after payment. Before you buy, you're asked to tick a box confirming you understand and agree to this. That matters for your cancellation rights, explained below.

2. Your right to cancel

Under the UK's Consumer Contracts Regulations, when you buy digital content online you normally have 14 days to change your mind and cancel for a full refund. But that right ends early if you ask for the download to begin straight away and confirm you understand you'll lose the right to cancel once it has — which is exactly what the tick-box on the Resources page asks you to confirm before you buy. In practice, this means: once you've downloaded a Progress & Purpose resource, the standard 14-day cancellation right no longer applies.

3. Refunds for digital products

Because of the above, digital products are non-refundable once they've been downloaded or accessed — except where the file is faulty, or turns out not to match what was described on the Resources page. In those cases, you're entitled to a repair, a replacement file, or a refund, and we'll sort out whichever is right for the problem.

4. If a download fails, or a file won't open

If your download doesn't work, the file is corrupted, or you can't open it in Word or your PDF reader, get in touch at [CONTACT EMAIL] with the product name and roughly when you bought it. A working copy will be sent to you directly. Please try this before requesting a refund — most delivery problems are quick to fix.

5. Written services

Written and advisory services (such as a transition provision review or bespoke resource design) are quoted and agreed individually. Cancellation terms for that work — including whether any fee is owed if you cancel after work has started — are agreed with you in writing before the work begins, as part of that quote.

6. How to ask for a refund or get help

Email [CONTACT EMAIL] with your order details and what's gone wrong. Refunds, where due, are returned to the payment method you used to buy, usually within 7–14 days of the refund being agreed.